Webroot distributes their software to retail stores. My issue with this is if I need technical support from Webroot, they will not show my subscription as active and will not provide help.Īny thoughts as to what you would do about the subscription stating it is not active? I can't return the software to the Ebay seller at this point and the software runs fine. The keycode is automatically activated only when scanned at checkout.īottom line, the software runs fine, there seems to be no expiration and yet Webroot does not have my copy in their system so it is as if the software is not running on their end. After spending an hour on the phone with one department after another from Best Buy, I was told they can't do anything on their end to activate the keycode since it was not scanned at checkout. I had purchased the software through a Seller on Ebay for SecureAnywhere with CD in a factory sealed box. I tried to get support to fix this issue, but they told me the software came from Best Buy and Best Buy has to activate the code. It also will not count down the days on my subscription, it says 365 days left and is stuck on it. Upon entering the new code, the program runs perfectly only it says under My Status that my subscription is Not Activated. The subscripton had expired two days earlier. I entered a new Keycode for a one year subscription for SecureAnywhere under My Account on my computer. Webroot® Legacy Products (2011 and Prior) 33. Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 55. Webroot® Business Endpoint Protection 1131.Webroot Mobile Security for Android 938.Webroot® Consumer/Business - for Macs 370.Webroot® SecureAnywhere™ - Complete 3826.Webroot® SecureAnywhere™ - Internet Security Plus 2468.Webroot® SecureAnywhere™ - Antivirus 6973.
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